Shipping policy

 

***SHIPPING GUIDELINES***

***FREEZING TEMPERATURES*** If you live in an area with below freezing temperatures, make sure you are tracking your packages and bringing them inside promptly. We will not replace paint or liquid items for freezing.

*Delays may occur due to weather and holidays, shipping companies during this time do not always scan the packages in when we give them. Please email if it has been 7 days from the last time the package moved, not since the order shipped.

Orders typically are shipped in up to 14 business days. Shipping prices have been updated and there is no free shipping or other shipping prices as before. See above graphics to see the shipping prices. New releases and sale items may take longer to ship due to demand. Handmade items may take up to three weeks. On occasion there are delays from shipping companies and weather that are out of our control. Please feel free to email us anytime for a shipping update, we always do our best to fill orders as soon as possible.  SALE SHIPPING INFORMATION: If you placed an order during a sale, shipping times may exceed 10 business days. Check any images or sale information to find out what shipping times are for that particular sale, or email unicorndustdesigns@yahoo.com. AK & HI Additional rates may apply if we are unable to use the flat rate shipping boxes and if shipping costs exceed what was paid. An email will be sent before shipping if this occurs. Questions regarding shipping can be sent to unicorndustdesigns.com.

 

***DAMAGES & MISSING PACKAGES***
Missing packages need to be reported within 5 days of delivery. Past that time frame the customer can submit a missing mail request at USPS.com. Most of our products clean easily and will just require water and soap to clean off the items it leaked on. Damages must be reported to us within 24 hours of the packaging being marked as delivered from the tracking on the USPS or UPS website. If it is passed the 24 hours of the package being delivered you will have to submit the claim with the carrier and we will not be able to refund or replace any of the items. We will reship whatever is damaged if there are extra or we will send a refund if it is within 24 hours of it being delivered, but only as long as pictures are given to prove damage and you keep the box and product so the shipping company is able to pick it up so they can process the claim. Without the photos and package we cannot validate damage and cannot get a refund for your items being damaged. In those cases you will need to submit a claim to the shipping company to receive a refund. Email description of the damage, photos, and name or order number to unicorndustdesigns.com